.portal-ai-layout{display:grid;grid-template-columns:300px 1fr;gap:20px;align-items:start;margin-top:20px}@media(max-width:900px){.portal-ai-layout{grid-template-columns:1fr}}.portal-ai-config-card{background:#fff;border-radius:12px;padding:20px;box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -1px #0000000f;border:1px solid #e2e8f0}.portal-ai-config-card h2{font-size:1.25rem;font-weight:700;color:#0f172a;margin-bottom:8px}.portal-ai-config-card p{font-size:.875rem;color:#64748b;line-height:1.5}.portal-ai-chat-column{min-height:500px;display:flex;flex-direction:column}.portal-ai-chat-container{background:#fff;border-radius:12px;box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -1px #0000000f;border:1px solid #e2e8f0;display:flex;flex-direction:column;height:600px;overflow:hidden}.portal-ai-messages-area{flex:1;padding:20px;overflow-y:auto;display:flex;flex-direction:column;gap:16px;background:#f8fafc}.portal-ai-message-row{display:flex;width:100%}.portal-ai-message-row.bot{justify-content:flex-start}.portal-ai-message-row.user{justify-content:flex-end}.portal-ai-message-bubble{max-width:75%;padding:12px 16px;border-radius:16px;font-size:.9375rem;line-height:1.5;box-shadow:0 1px 2px #0000000d}.portal-ai-message-row.bot .portal-ai-message-bubble{background:#fff;color:#1e293b;border:1px solid #e2e8f0;border-top-left-radius:4px}.portal-ai-message-row.user .portal-ai-message-bubble{background:#0284c7;color:#fff;border-top-right-radius:4px}.portal-ai-message-attachment{margin-top:4px;margin-bottom:8px;max-height:250px;overflow:hidden;border-radius:8px}.portal-ai-message-attachment img{max-width:100%;max-height:250px;object-fit:contain;display:block}.portal-ai-message-sources{margin-top:10px;border-top:1px solid #e2e8f0;padding-top:8px}.portal-ai-message-sources small{display:block;font-size:.75rem;color:#64748b;font-weight:600;margin-bottom:4px}.portal-ai-sources-list{display:flex;flex-wrap:wrap;gap:6px}.portal-ai-message-bubble.loading{display:flex;align-items:center;gap:4px;padding:10px 14px}.portal-ai-message-bubble.loading .dot{width:8px;height:8px;background:#94a3b8;border-radius:50%;animation:wave 1.3s linear infinite}.portal-ai-message-bubble.loading .dot:nth-child(2){animation-delay:-1.1s}.portal-ai-message-bubble.loading .dot:nth-child(3){animation-delay:-.9s}@keyframes wave{0%,60%,to{transform:translateY(0)}30%{transform:translateY(-6px)}}.portal-ai-input-area{border-top:1px solid #e2e8f0;padding:12px;background:#fff;display:flex;flex-direction:column;gap:8px}.portal-ai-preview-bar{display:flex;align-items:center;gap:12px;background:#f1f5f9;padding:8px;border-radius:8px;border:1px dashed #cbd5e1}.portal-ai-preview-thumbnail{position:relative;width:48px;height:48px;border-radius:6px;overflow:hidden}.portal-ai-preview-thumbnail img{width:100%;height:100%;object-fit:cover}.portal-ai-preview-thumbnail .remove-btn{position:absolute;top:0;right:0;background:#0009;color:#fff;border:none;font-size:12px;line-height:1;width:16px;height:16px;border-bottom-left-radius:4px;cursor:pointer;display:flex;align-items:center;justify-content:center}.portal-ai-preview-bar .filename{font-size:.75rem;color:#475569;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.portal-ai-input-row{display:flex;gap:8px}.portal-ai-input-row input[type=text]{flex:1;border:1px solid #cbd5e1;border-radius:8px;padding:10px 14px;font-size:.9375rem}.portal-ai-input-row input[type=text]:focus{outline:none;border-color:#0284c7;box-shadow:0 0 0 2px #0284c726}.portal-ai-input-row .attach-btn,.portal-ai-input-row .send-btn{background:#f1f5f9;border:1px solid #cbd5e1;border-radius:8px;width:44px;height:44px;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:1.125rem;transition:all .2s}.portal-ai-input-row .attach-btn:hover{background:#e2e8f0}.portal-ai-input-row .send-btn{background:#0284c7;color:#fff;border-color:#0284c7}.portal-ai-input-row .send-btn:hover{background:#0369a1}.portal-ai-input-row .send-btn:disabled{background:#cbd5e1;border-color:#cbd5e1;cursor:not-allowed}.contacts-page-wrap .contacts-layout{display:grid;grid-template-columns:72px 290px minmax(0,1fr) 250px;gap:16px;align-items:start}.contacts-page-wrap .contacts-layout>*{min-width:0}.contacts-page-wrap .contacts-layout.voice-mode{grid-template-columns:72px 290px minmax(0,1fr) 250px}.contacts-page-wrap .contacts-card,.contacts-page-wrap .contacts-profile-card,.contacts-page-wrap .contacts-rail{background:#fff;border-radius:22px;border:1px solid #dbe3ef;min-width:0}.contacts-page-wrap .contacts-card{padding:18px}.contacts-page-wrap .contacts-rail{min-height:620px;padding:14px 10px;display:flex;flex-direction:column;align-items:center;gap:12px;background:#0f5fa8;border-color:#0b4f8c}.contacts-page-wrap .contacts-rail-btn{width:46px;height:46px;border-radius:14px;border:none!important;background:#ffffff24!important;color:#fff!important;position:relative;display:grid;place-items:center;padding:0}.contacts-page-wrap .contacts-rail-btn.active{background:#fff!important;color:#0f5fa8!important;box-shadow:inset 0 0 0 2px #0b4f8c}.contacts-page-wrap .contacts-rail-badge{position:absolute;top:-6px;right:-6px;min-width:22px;height:22px;border-radius:999px;background:#fff;color:#0f5fa8;border:1px solid rgba(15,95,168,.18);display:grid;place-items:center;font-size:12px;font-weight:700;padding:0 5px}.contacts-page-wrap .contacts-rail-avatar{margin-top:auto}.contacts-page-wrap .contacts-panel-title{font-size:18px;font-weight:700;color:#16335b;margin-bottom:12px}.contacts-page-wrap .contacts-filter-pills{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.contacts-page-wrap .contacts-pill{border:none!important;border-radius:999px;padding:6px 14px;background:#e9f1fb!important;color:#0f5fa8!important;font-size:13px}.contacts-page-wrap .contacts-pill.active{background:#0f5fa8!important;color:#fff!important}.contacts-page-wrap .contacts-list{display:grid;gap:10px;min-width:0}.contacts-page-wrap .contacts-contact-meta{font-size:11px;color:#9aa5b3;margin-top:4px}.contacts-page-wrap .contacts-status-dot{width:10px;height:10px;border-radius:50%;display:inline-block;flex-shrink:0}.contacts-page-wrap .contacts-status-dot.available{background:#22c55e}.contacts-page-wrap .contacts-status-dot.in-service{background:#2563eb}.contacts-page-wrap .contacts-status-dot.in-consultation{background:#0ea5e9}.contacts-page-wrap .contacts-status-dot.away{background:#f59e0b}.contacts-page-wrap .contacts-status-dot.busy{background:#ef4444}.contacts-page-wrap .contacts-status-dot.offline{background:#c2cad4}.contacts-page-wrap .contacts-status-dot.neutral{background:#94a3b8}.contacts-page-wrap .contacts-history-card{border:1px solid #dbe3ef;border-radius:18px;padding:14px;background:#fff;display:grid;gap:10px}.contacts-page-wrap .contacts-history-card.history-button{text-align:left;background:#fff!important;color:#0f172a!important;border:1px solid #dbe3ef!important;box-shadow:none!important}.contacts-page-wrap .contacts-history-card.history-button:hover{background:#f8fbff!important;border-color:#bfd0e8!important}.contacts-page-wrap .contacts-history-meta{display:grid;gap:4px;font-size:12px;color:#64748b}.contacts-page-wrap .contacts-check-list{margin-top:12px;border:1px solid #d7dee8;border-radius:16px;padding:12px;display:grid;gap:10px;max-height:260px;overflow:auto}.contacts-page-wrap .contacts-check-item{display:flex;justify-content:space-between;align-items:center;gap:10px;color:#0f172a}.contacts-page-wrap .contacts-placeholder{min-height:620px;display:grid;place-content:center;text-align:center;color:#64748b}.contacts-page-wrap .contacts-profile-card{min-height:620px;background:#0f69b0;color:#fff;padding:24px 20px;display:flex;flex-direction:column;align-items:center;text-align:center}.contacts-page-wrap .contacts-profile-name{font-size:22px;margin-top:18px;margin-bottom:18px}.contacts-page-wrap .contacts-profile-actions{display:flex;gap:12px;margin-bottom:22px}.contacts-page-wrap .contacts-circle-btn{width:42px;height:42px;border-radius:50%;border:1px solid rgba(255,255,255,.7)!important;background:transparent!important;color:#fff!important;display:grid;place-items:center;padding:0}.contacts-page-wrap .contacts-profile-lines{width:100%;display:grid;gap:16px;margin-top:8px}.contacts-page-wrap .contacts-profile-lines div{display:grid;gap:4px;text-align:left}.contacts-page-wrap .contacts-profile-lines strong{color:#ffffffc7;font-size:12px;text-transform:uppercase;letter-spacing:.04em}.contacts-page-wrap .contacts-profile-lines span{color:#fff;word-break:break-word}.contacts-page-wrap .contacts-voice-header{display:flex;justify-content:space-between;gap:12px;align-items:center}.contacts-page-wrap .contacts-add-btn{width:42px;height:42px;border-radius:14px;background:#0f5fa8!important;color:#fff!important;border:none!important;font-size:24px;line-height:1;padding:0}.contacts-page-wrap .contacts-extra-participants{display:flex;flex-wrap:wrap;gap:8px}.contacts-page-wrap .contacts-extra-chip{border-radius:999px;background:#e8f0fb;color:#0f5fa8;padding:6px 12px;font-size:12px;font-weight:600}.contacts-page-wrap .contacts-profile-form{display:grid;gap:12px}.contacts-page-wrap .contacts-profile-avatar-block{display:grid;justify-items:start;gap:12px}.contacts-page-wrap .chat-contact-card,.contacts-page-wrap .chat-user-card{width:100%;max-width:100%;box-sizing:border-box;background:#fff!important;color:#0f172a!important;border:1px solid #dbe3ef!important;border-radius:18px;padding:12px;cursor:pointer;text-align:left;box-shadow:0 1px 2px #0f172a08}.contacts-page-wrap .chat-contact-card.active,.contacts-page-wrap .chat-user-card.active{border:2px solid #0f172a!important;background:#fff!important}.contacts-page-wrap .chat-contact-title{font-weight:700;color:#16335b;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.contacts-page-wrap .chat-contact-subtitle,.contacts-page-wrap .chat-contact-preview{font-size:12px;color:#7a8597;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.contacts-page-wrap .chat-unread-badge{min-width:20px;height:20px;border-radius:999px;background:#2b579a;color:#fff;display:inline-grid;place-items:center;font-size:11px;padding:0 5px}.contacts-page-wrap .chat-composer-row{display:grid;grid-template-columns:1fr auto;gap:14px;align-items:center}.contacts-page-wrap .chat-composer-box{position:relative}.contacts-page-wrap .chat-composer-input{width:100%;min-height:56px;resize:none;border-radius:16px;border:1px solid #bfd0e8;padding:16px 58px;font-size:16px;outline:none;overflow:hidden;background:#fff;color:#334155}.contacts-page-wrap .chat-composer-icon-btn{position:absolute;top:50%;transform:translateY(-50%);width:34px;height:34px;border:none!important;background:transparent!important;color:inherit!important;display:grid;place-items:center;cursor:pointer;z-index:2;padding:0;box-shadow:none!important}.contacts-page-wrap .chat-composer-icon-btn.left{left:12px}.contacts-page-wrap .chat-composer-icon-btn.right{right:12px}.contacts-page-wrap .chat-composer-submit{width:54px;height:54px;border-radius:50%;border:none!important;background:#ea8149!important;display:grid;place-items:center;cursor:pointer;padding:0;box-shadow:none!important}.contacts-page-wrap .chat-composer-submit.recording{background:#dc2626!important}.contacts-page-wrap .chat-emoji-popover{position:absolute;left:0;bottom:74px;width:360px;background:#fff;border:1px solid #d7dee8;border-radius:16px;padding:12px;box-shadow:0 16px 40px #0f172a1f;z-index:10}.contacts-page-wrap .chat-emoji-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:8px;max-height:240px;overflow-y:auto}.contacts-page-wrap .chat-emoji-item{width:36px;height:36px;border:1px solid #edf1f7!important;border-radius:10px;background:#fff!important;cursor:pointer;font-size:22px;line-height:1;padding:0}.contacts-page-wrap .chat-message.mine{justify-self:end;max-width:72%;background:#dbeafe;border-radius:16px;padding:12px 14px;color:#0f172a}.contacts-page-wrap .chat-message.other{justify-self:start;max-width:72%;background:#f3f4f6;border-radius:16px;padding:12px 14px;color:#0f172a}@media(max-width:1400px){.contacts-page-wrap .contacts-layout,.contacts-page-wrap .contacts-layout.voice-mode{grid-template-columns:72px 300px minmax(0,1fr)}.contacts-page-wrap .contacts-profile-card{grid-column:2 / span 2;min-height:auto}}@media(max-width:1080px){.contacts-page-wrap .contacts-layout{grid-template-columns:1fr}.contacts-page-wrap .contacts-rail{min-height:auto;flex-direction:row;justify-content:flex-start}.contacts-page-wrap .contacts-rail-avatar{margin-top:0;margin-left:auto}}.contacts-page-wrap .contacts-layout.profile-mode{grid-template-columns:72px minmax(380px,440px) minmax(0,1fr)}.contacts-page-wrap .contacts-layout.profile-mode>:last-child{display:none}.contacts-page-wrap .contacts-profile-form input,.contacts-page-wrap .contacts-profile-form button,.contacts-page-wrap .contacts-profile-form label{width:100%;max-width:100%;box-sizing:border-box}.contacts-page-wrap .contacts-profile-form input[type=file]{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding:10px 12px}.contacts-page-wrap .contacts-profile-form .inline-check{display:flex;align-items:center;gap:8px}.contacts-page-wrap .contacts-profile-form .inline-check input{width:auto;flex:0 0 auto}.contacts-page-wrap .contacts-profile-form button{margin-top:4px}.contacts-page-wrap .contacts-profile-avatar-block img,.contacts-page-wrap .contacts-profile-avatar-block button{justify-self:start}.contacts-page-wrap .contacts-chat-card{height:calc(100vh - 230px);max-height:calc(100vh - 230px);min-height:620px;min-width:0;overflow:hidden}.contacts-page-wrap .contacts-chat-messages{min-height:0;height:100%;max-height:100%;overflow-y:auto!important;overflow-x:hidden!important;overscroll-behavior:contain;scrollbar-gutter:stable;padding-bottom:4px;min-width:0}.contacts-page-wrap .contacts-chat-messages::-webkit-scrollbar{width:10px}.contacts-page-wrap .contacts-chat-messages::-webkit-scrollbar-track{background:#eef3f9;border-radius:999px}.contacts-page-wrap .contacts-chat-messages::-webkit-scrollbar-thumb{background:#b7c7da;border-radius:999px}@media(max-width:1080px){.contacts-page-wrap .contacts-chat-card{height:auto;max-height:none;min-height:620px}.contacts-page-wrap .contacts-chat-messages{max-height:420px}}.contacts-page-wrap .contacts-list-panel{min-width:0;overflow:hidden}.contacts-page-wrap .contacts-list{overflow-x:hidden}.contacts-page-wrap .chat-contact-card,.contacts-page-wrap .chat-user-card{overflow:hidden}.contacts-page-wrap .chat-contact-card>div,.contacts-page-wrap .chat-user-card>div{min-width:0}.contacts-page-wrap .contacts-file-picker{display:flex;align-items:center;gap:10px;width:100%;min-width:0}.contacts-page-wrap .contacts-file-picker span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#64748b;font-size:13px}.agenda-layout-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,420px);gap:18px;align-items:start}.agenda-calendar-panel{min-width:0}.agenda-weekday-label{font-weight:800;color:#16335b;text-align:center;font-size:13px;padding:6px 4px}.agenda-empty-cell{min-height:88px}.agenda-day-button{min-height:88px;width:100%;display:grid;align-content:start;justify-items:start;gap:8px;text-align:left;background:#fff!important;color:#0f172a!important;border:1px solid #cfe0f5!important;box-shadow:none!important}.agenda-day-button.selected{border-color:#2563eb!important;box-shadow:inset 0 0 0 1px #2563eb!important}.agenda-day-button.is-holiday{border-color:#dc2626!important;background:#fff5f5!important;color:#991b1b!important}.agenda-day-button.is-holiday .agenda-day-number,.agenda-day-button.is-holiday .agenda-day-holiday-label{color:#dc2626!important}.agenda-day-number{font-size:22px;font-weight:900;line-height:1}.agenda-day-holiday-label,.agenda-day-badge,.agenda-day-free{max-width:100%;font-size:12px;line-height:1.2;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.agenda-day-holiday-label{font-weight:800}.agenda-side-column{display:grid;gap:18px;min-width:0}.agenda-timeline,.agenda-commitment-list,.agenda-history-list{display:grid;gap:10px}.agenda-time-slot{width:100%;display:grid;grid-template-columns:80px minmax(0,1fr);gap:12px;align-items:start;text-align:left;background:#fff!important;color:#16335b!important;border:1px solid #cfe0f5!important;box-shadow:none!important}.agenda-time-label{font-weight:900;color:#2563eb}.agenda-time-content,.agenda-time-chip,.agenda-commitment-copy,.agenda-history-item>div{min-width:0;display:grid;gap:4px}.agenda-time-empty{color:#64748b}.agenda-time-chip{border-radius:12px;border:1px solid #dbeafe;background:#f8fbff;padding:8px 10px}.agenda-time-chip.is-completed{opacity:.65}.agenda-commitment-card,.agenda-history-item{border:1px solid #dbeafe;border-radius:14px;padding:12px;background:#fff}.agenda-commitment-card{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.agenda-commitment-actions{display:flex;gap:8px;flex-wrap:wrap}.agenda-history-item{display:flex;justify-content:space-between;gap:12px}@media(max-width:1180px){.agenda-layout-grid{grid-template-columns:1fr}}@media(max-width:760px){.agenda-weekdays-grid,.agenda-days-grid{gap:6px}.agenda-day-button{min-height:74px;padding:8px}.agenda-day-number{font-size:18px}.agenda-time-slot{grid-template-columns:64px minmax(0,1fr)}.agenda-commitment-card,.agenda-history-item{display:grid}}:root{--zg-blue: #0f5fc8;--zg-blue-dark: #0b4ca3;--zg-blue-soft: #eaf3ff;--zg-ink: #10203f;--zg-muted: #64748b;--zg-border: #dbe4f0;--zg-border-soft: #e6edf6;--zg-surface: #ffffff;--zg-surface-soft: #f8fbff;--zg-danger: #dc2626;--zg-radius-sm: 8px;--zg-radius-md: 12px;--zg-radius-lg: 16px;--zg-shadow-card: 0 12px 28px rgba(15, 23, 42, .08);--zg-shadow-modal: 0 28px 90px rgba(15, 23, 42, .34);--zg-font: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}.zg-page-shell{display:flex;flex-direction:column;gap:18px;color:var(--zg-ink);font-family:var(--zg-font)}.zg-toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center}.zg-stack{display:flex;flex-direction:column;gap:14px}.zg-grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.zg-grid-4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.zg-muted{color:var(--zg-muted)}.zg-error{padding:12px 14px;border:1px solid #fecaca;border-radius:var(--zg-radius-md);background:#fff1f2;color:#991b1b;font-weight:700}@media(max-width:980px){.zg-grid-4{grid-template-columns:repeat(2,minmax(0,1fr))}.zg-grid-2{grid-template-columns:1fr}}@media(max-width:640px){.zg-grid-4{grid-template-columns:1fr}}:root{--zg-global-font-size: 16px}:root[data-zg-font-size=pequena]{--zg-global-font-size: 15px}:root[data-zg-font-size=normal]{--zg-global-font-size: 16px}:root[data-zg-font-size=grande]{--zg-global-font-size: 17px}:root[data-zg-font-size=extra-grande]{--zg-global-font-size: 18px}html{font-size:var(--zg-global-font-size, 16px)}html,body,#root{min-height:100%}body{margin:0;font-family:var(--zg-font, "Century Gothic", CenturyGothic, AppleGothic, Arial, sans-serif);background:var(--zg-app-bg, #f5f7fb);color:var(--zg-text, #16324f)}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}:root{font-family:Arial,Helvetica,sans-serif;color:#0f172a;background:#f8fafc}body{margin:0}button,input,select,textarea{padding:10px 12px;border-radius:10px;border:1px solid #cbd5e1;font:inherit}textarea{min-height:140px;resize:vertical}button{background:#2563eb;color:#fff;cursor:pointer}button.secondary-btn,.tab-btn{background:#fff;color:#0f172a}section{display:flex;flex-direction:column;gap:16px}.shell{display:grid;grid-template-columns:260px 1fr;min-height:100vh}.sidebar{background:#0f172a;color:#fff;padding:24px;display:flex;flex-direction:column;gap:24px}.sidebar nav{display:flex;flex-direction:column;gap:8px}.sidebar a{padding:10px 12px;border-radius:8px;color:#cbd5e1}.sidebar a.active,.sidebar a:hover{background:#1e293b;color:#fff}.content{padding:24px}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;gap:12px}.topbar-wrap{flex-wrap:wrap}.wrap-end{flex-wrap:wrap;justify-content:flex-end}.card,.stat-card,.login-card,.panel{background:#fff;border-radius:16px;padding:20px;box-shadow:0 8px 24px #0f172a14}.stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.stats-grid-4{grid-template-columns:repeat(4,1fr)}.stat-card{display:flex;flex-direction:column;gap:8px}.stat-card strong{font-size:30px}.status-list,.history-list,.knowledge-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:10px}.status-list li,.history-list li{display:flex;justify-content:space-between;gap:12px;padding:12px;border:1px solid #e2e8f0;border-radius:10px}.stacked-list li,.vertical-list li{align-items:center}.form-header-row{display:flex;justify-content:space-between;align-items:center;gap:12px}.table-wrap{background:#fff;border-radius:16px;overflow:hidden;box-shadow:0 8px 24px #0f172a14}th,td{text-align:left;padding:10px 14px;border-bottom:1px solid #e2e8f0;vertical-align:middle}th{font-size:15px;font-weight:700;color:#0f172a;white-space:nowrap}td{font-size:15px;line-height:1.25;color:#1e293b}tr{cursor:pointer}tr:hover{background:#f8fafc}.table-wrap table tbody tr:last-child td{border-bottom:0}.table-wrap .inline-row.gap-sm{gap:6px}.table-wrap .badge{padding:4px 9px;font-size:11px}.table-wrap button{padding:7px 12px;min-height:34px;border-radius:10px;font-size:14px}.table-wrap td .stack-gap{display:flex;flex-direction:column;gap:4px}.table-wrap td .stack-gap .badge{align-self:flex-start}.table-wrap.compact-list th,.table-wrap.compact-list td,.ticket-compact-table th,.ticket-compact-table td{padding-top:8px;padding-bottom:8px}.table-wrap.compact-list td,.ticket-compact-table td{font-size:15px}.ticket-compact-table .badge{padding:3px 8px;font-size:11px}.ticket-compact-table button{padding:6px 10px;min-height:30px;font-size:13px}.login-page{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#eff6ff,#e2e8f0)}.login-card{width:420px;display:flex;flex-direction:column;gap:12px}.knowledge-admin-grid{grid-template-columns:1fr 1.6fr}.chat-box{display:flex;flex-direction:column;gap:12px}.chat-messages{display:flex;flex-direction:column;gap:10px;max-height:420px;overflow:auto}.chat-message{padding:12px;border-radius:12px;border:1px solid #e2e8f0}.chat-message div{display:flex;justify-content:space-between;gap:10px;font-size:12px}.message-internal{border-style:dashed}.from-user{background:#eff6ff}.from-client{background:#f8fafc}.chat-form{display:flex;gap:10px}.chat-form-col{display:flex;flex-direction:column;gap:10px}.chat-form input{flex:1}.ticket-header-badges,.inline-row{display:flex;flex-wrap:wrap;gap:10px;align-items:center}.gap-sm{gap:8px}.tab-row{display:flex;gap:8px;margin:20px 0;flex-wrap:wrap}.tab-row button.tab-btn,button.tab-btn{background:#f1f5f9!important;color:#475569!important;border:1px solid #cbd5e1!important;padding:8px 16px!important;font-weight:500!important;border-radius:8px!important;transition:all .2s ease!important}.tab-row button.tab-btn:hover,button.tab-btn:hover{background:#e2e8f0!important;color:#0f172a!important;border-color:#94a3b8!important}.tab-row button.tab-btn.active,button.tab-btn.active{background:var(--zagato-button)!important;color:#fff!important;border-color:var(--zagato-button)!important;font-weight:700!important}.ticket-general-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.summary-stack{display:flex;flex-direction:column;gap:12px}.empty-state{padding:24px;text-align:center;color:#475569}.helper-text,.muted-text{color:#475569}.inline-check{display:inline-flex;align-items:center;gap:8px}.global-search-wrapper{position:relative;min-width:360px;flex:1}.topbar-search{display:flex;gap:8px;width:100%}.topbar-search input{flex:1}.global-search-panel{position:absolute;top:calc(100% + 8px);left:0;right:0;background:#fff;border-radius:14px;box-shadow:0 12px 28px #0f172a24;padding:14px;z-index:40;display:flex;flex-direction:column;gap:14px}.search-group,.search-list{display:flex;flex-direction:column;gap:8px}.search-item{width:100%;background:#f8fafc;color:#0f172a;border:1px solid #e2e8f0;display:flex;justify-content:space-between;gap:12px;align-items:center;text-align:left}.search-item.compact{align-items:flex-start}.search-item p,.search-item small,.search-item strong{margin:0;color:inherit}.search-link-hint{color:#64748b;font-size:12px}.search-footer{display:flex;justify-content:flex-end}.notification-wrapper{position:relative}.notification-icon-btn{min-width:44px;width:44px;height:44px;padding:0;display:inline-flex;align-items:center;justify-content:center;position:relative}.notification-count{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;border-radius:999px;background:#dc2626;color:#fff;font-size:12px;position:absolute;top:-6px;right:-6px}.notification-list{display:flex;flex-direction:column;gap:10px;max-height:360px;overflow:auto}.notification-item{text-align:left;background:#f8fafc;color:#0f172a;display:flex;flex-direction:column;gap:4px}.notification-item.read{opacity:.75}.availability-wrapper{position:relative}.availability-trigger{width:44px;height:44px;padding:0;border-radius:999px;background:#fff;display:inline-flex;align-items:center;justify-content:center}.availability-dot{width:12px;height:12px;border-radius:999px;display:inline-block}.availability-panel{position:absolute;right:0;top:calc(100% + 8px);width:220px;background:#fff;border-radius:14px;box-shadow:0 12px 28px #0f172a24;padding:14px;z-index:30;display:flex;flex-direction:column;gap:12px}.availability-item{width:100%;background:#f8fafc;color:#0f172a;display:flex;align-items:center;gap:10px;justify-content:flex-start}.availability-item.active{border-color:#2563eb;background:#eff6ff}.profile-wrapper{position:relative}.profile-trigger{width:44px;height:44px;padding:0;border-radius:999px;background:#fff;display:inline-flex;align-items:center;justify-content:center}.profile-panel{position:absolute;right:0;top:calc(100% + 8px);width:240px;background:#fff;border-radius:14px;box-shadow:0 12px 28px #0f172a24;padding:14px;z-index:30;display:flex;flex-direction:column;gap:14px}.profile-panel-header{display:flex;align-items:center;gap:12px}.profile-panel-header p{margin:4px 0 0;color:#64748b}.profile-action.danger{color:#991b1b;background:#fef2f2}.knowledge-item{border:1px solid #e2e8f0;border-radius:12px;padding:12px;background:#fff}.knowledge-content{white-space:pre-wrap;color:#334155}.textarea{grid-column:1 / -1}.ticket-row-btn{width:100%;border:1px solid #e2e8f0;background:#fff;color:#0f172a;border-radius:12px;padding:14px;display:flex;justify-content:space-between;gap:12px;align-items:center;text-align:left}.ticket-row-btn:hover{background:#f8fafc}.ticket-row-btn p,.ticket-row-btn small,.ticket-row-btn strong{color:inherit;margin:0}.attachment-row{width:100%;border:1px solid #e2e8f0;background:#fff;color:#0f172a;border-radius:12px;padding:14px;display:flex;justify-content:space-between;gap:12px;align-items:center;text-align:left}.attachment-row:hover{background:#f8fafc}.attachment-row p,.attachment-row strong{margin:0;color:inherit}.ticket-actions-row{display:flex;flex-wrap:wrap;gap:10px;margin:14px 0 18px}.portal-ticket-card{display:flex;flex-direction:column;gap:10px}.danger-btn{background:#fef2f2!important;color:#991b1b!important;border-color:#fecaca!important}@media(max-width:900px){.shell,.detail-grid,.stats-grid,.stats-grid-4,.ticket-general-grid,.knowledge-admin-grid{grid-template-columns:1fr}.notification-panel{width:min(92vw,360px)}.global-search-wrapper,.topbar-search{min-width:100%}}.availability-panel,.profile-panel,.notification-panel,.global-search-panel{z-index:9999}.audit-filter-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.audit-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:8px;margin-top:12px}.audit-pre{margin-top:12px;background:#0f172a;color:#e2e8f0;padding:12px;border-radius:12px;overflow:auto;font-size:12px}.wrap-between{justify-content:space-between;width:100%}.timeline{display:grid;gap:12px}.timeline-item{display:grid;grid-template-columns:16px 1fr;gap:12px;align-items:start}.timeline-dot{width:12px;height:12px;margin-top:6px;border-radius:999px;background:#2563eb}.timeline-content{background:#f8fafc;border:1px solid #e2e8f0;border-radius:14px;padding:12px}.toast-viewport{position:fixed;top:16px;right:16px;display:grid;gap:10px;z-index:9999}.toast-item{min-width:280px;max-width:360px;background:#fff;border:1px solid #e2e8f0;border-left:5px solid #2563eb;border-radius:14px;box-shadow:0 10px 30px #0f172a1f;padding:12px 14px;display:grid;gap:6px;position:relative}.toast-error{border-left-color:#dc2626}.toast-success{border-left-color:#16a34a}.toast-close{position:absolute;top:8px;right:10px;background:transparent;color:#475569;padding:0;border:0;font-size:18px;line-height:1}.secondary-btn{background:#e2e8f0;color:#0f172a}.sidebar-footer{margin-top:24px;padding-top:16px;border-top:1px solid rgba(255,255,255,.12);display:grid;gap:4px;color:#94a3b8;font-size:12px}.app-crash-screen{min-height:100vh;display:grid;place-items:center;background:#f8fafc;padding:24px}.app-crash-card{width:min(520px,100%);background:#fff;border:1px solid #e2e8f0;border-radius:18px;padding:24px;display:grid;gap:12px;box-shadow:0 10px 30px #0f172a14}.system-highlight-list{display:grid;gap:8px}code{background:#e2e8f0;color:#0f172a;border-radius:8px;padding:2px 6px;font-size:12px}.status-ok{background:#dcfce7;color:#166534}.status-bad{background:#fee2e2;color:#991b1b}:root{--zagato-sidebar: #2b579a;--zagato-title: #3d65a3;--zagato-row: #e5edf8;--zagato-button: #3d65a3;--zagato-search: #ea8149}body,button,input,select,textarea{font-family:Century Gothic,Arial,Helvetica,sans-serif!important}.sidebar{background:var(--zagato-sidebar)!important}.sidebar a.active,.sidebar a:hover{background:#ffffff2e!important;color:#fff!important}.sidebar-footer{color:#ffffffd9!important}.logo-box{background:#fff;padding:10px;margin-bottom:20px;display:flex;justify-content:center;align-items:center}.sidebar-logo{max-width:210px;width:100%;height:auto;display:block}.page-title{background:var(--zagato-title);color:#fff;text-align:center;font-size:2rem;padding:8px 16px;margin:0 0 20px;font-weight:400;border-radius:0}button{background:var(--zagato-button)!important;color:#fff!important}.topbar-search button,.global-search-wrapper button,button.buscar,button.search,.btn-buscar{background:var(--zagato-search)!important;color:#fff!important}table tbody tr:nth-child(2n){background:var(--zagato-row)!important}.success{background:#dcfce7;color:#166534;padding:10px;border-radius:10px}.table-avatar,.profile-avatar-image,.chat-avatar,.user-avatar-preview,.profile-avatar-preview{object-fit:cover;border-radius:999px}.table-avatar,.chat-avatar,.profile-avatar-image{width:36px;height:36px}.profile-avatar-image.large{width:42px;height:42px}.table-avatar.fallback,.chat-avatar.fallback{display:inline-flex;align-items:center;justify-content:center;background:#dbeafe;color:#1d4ed8;font-weight:700}.user-avatar-preview,.profile-avatar-preview{width:72px;height:72px;border:1px solid #cbd5e1}.chat-layout-grid{display:grid;grid-template-columns:320px 280px 1fr;gap:16px;min-height:70vh}.chat-contacts-panel,.chat-conversations-panel,.chat-messages-panel{display:flex;flex-direction:column;gap:12px;min-height:0}.chat-panel-header{display:flex;flex-direction:column;gap:8px}.chat-panel-header.compact{padding-bottom:8px;border-bottom:1px solid #e2e8f0}.chat-contact-list,.chat-thread-list,.chat-message-stream{display:flex;flex-direction:column;gap:10px;overflow:auto}.chat-contact-item,.chat-thread-item{width:100%;background:#fff;color:#0f172a;border:1px solid #e2e8f0;display:flex;align-items:center;gap:12px;justify-content:flex-start;text-align:left}.chat-thread-item{flex-direction:column;align-items:flex-start;gap:4px}.chat-thread-item.active,.chat-contact-item:hover{border-color:#2563eb;background:#eff6ff}.chat-contact-main{display:flex;flex-direction:column;gap:2px;flex:1}.chat-contact-status{display:flex;align-items:center;gap:6px}.presence-dot{width:10px;height:10px;border-radius:999px;display:inline-block}.presence-dot.online{background:#16a34a}.presence-dot.offline{background:#94a3b8}.chat-message-stream{flex:1;min-height:0;background:#f8fafc;border-radius:12px;padding:12px}.chat-bubble{max-width:75%;padding:12px;border-radius:14px;background:#fff;border:1px solid #e2e8f0}.chat-bubble.mine{align-self:flex-end;background:#dbeafe;border-color:#93c5fd}.chat-bubble-meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:6px;font-size:12px}.chat-send-row{display:flex;gap:8px}.chat-send-row input{flex:1}@media(max-width:1180px){.chat-layout-grid{grid-template-columns:1fr}}:root{color:#0f172a;background:linear-gradient(180deg,#f8fafc,#eef4ff)}body{background:linear-gradient(180deg,#f8fafc,#eef4ff)}button{background:linear-gradient(135deg,#2563eb,#1d4ed8);border:0;box-shadow:0 10px 20px #2563eb2e}button:hover{transform:translateY(-1px)}button.secondary-btn,.tab-btn{background:#fff;box-shadow:none;border:1px solid #dbe4f0}.ticket-leave-btn{background:#ea8149!important;border-color:#ea8149!important;color:#fff!important;box-shadow:none!important}.ticket-leave-btn:hover{background:#d96d34!important;border-color:#d96d34!important}.sidebar{background:linear-gradient(180deg,#0f172a,#16213d);box-shadow:inset -1px 0 #ffffff0f}.sidebar a,.menu-group-title{transition:all .2s ease}.sidebar a.active,.sidebar a:hover,.menu-group-title:hover{background:#ffffff1a;color:#fff}.content{padding:28px}.card,.stat-card,.login-card,.panel,.table-wrap{border:1px solid rgba(148,163,184,.18);box-shadow:0 18px 48px #0f172a14}.hero-panel{background:linear-gradient(135deg,#2563eb14,#14b8a614);border:1px solid rgba(37,99,235,.12);border-radius:24px;padding:24px;display:grid;grid-template-columns:1.2fr 1fr;gap:24px;align-items:center}.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-size:11px;color:#2563eb;font-weight:700}.showcase-page{gap:20px}.showcase-header{align-items:flex-start}.metric-highlight-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.metric-highlight{padding:16px;border-radius:18px;background:#fff;border:1px solid rgba(148,163,184,.18);display:flex;flex-direction:column;gap:6px}.metric-highlight strong{font-size:28px}.metric-highlight small{color:#64748b}.metric-blue{background:linear-gradient(180deg,#eff6ff,#fff)}.metric-green{background:linear-gradient(180deg,#ecfdf5,#fff)}.metric-amber{background:linear-gradient(180deg,#fffbeb,#fff)}.metric-violet{background:linear-gradient(180deg,#f5f3ff,#fff)}.showcase-chart-card{display:grid;grid-template-columns:220px 1fr;gap:18px;align-items:center}.donut-chart-svg{width:100%;height:auto}.donut-chart-center-label{font-size:12px;fill:#64748b}.donut-chart-center-value{font-size:26px;font-weight:700;fill:#0f172a}.chart-legend-list,.chart-stack,.stack-gap{display:flex;flex-direction:column;gap:12px}.chart-legend-item{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;padding:10px 12px;border-radius:12px;background:#f8fafc;border:1px solid #e2e8f0}.chart-color-dot{width:10px;height:10px;border-radius:999px}.chart-legend-label{color:#334155}.bar-chart-row{display:flex;flex-direction:column;gap:6px}.bar-chart-label-row{display:flex;justify-content:space-between;gap:12px;font-size:14px}.bar-chart-track{height:12px;border-radius:999px;background:#e2e8f0;overflow:hidden}.bar-chart-fill{height:100%;border-radius:999px}.line-chart-wrap{display:flex;flex-direction:column;gap:12px}.line-chart-svg{width:100%;height:auto}.line-chart-axis-label{font-size:10px;fill:#64748b}.chart-legend-inline{display:flex;gap:8px;flex-wrap:wrap}.chart-chip{padding:6px 10px;border-radius:999px;background:#eff6ff;color:#1e3a8a;font-size:12px}.ticket-row-btn,.portal-ticket-card,.knowledge-item,.attachment-row{border:1px solid #e2e8f0;border-radius:16px}.ticket-row-btn{width:100%;text-align:left;background:#fff;color:#0f172a;display:flex;justify-content:space-between;gap:16px}.ticket-row-btn:hover{background:#f8fbff}.portal-layout-grid{grid-template-columns:1.45fr .95fr}.portal-hero,.dashboard-hero,.reports-hero{min-height:220px}.voice-call-hero{display:grid;grid-template-columns:1.2fr .8fr;gap:16px;align-items:center}.voice-call-status-box{padding:18px;border-radius:18px;background:linear-gradient(180deg,#fff,#eef4ff);border:1px solid #dbeafe;display:flex;flex-direction:column;gap:10px}.voice-call-status-box strong{font-size:30px}.voice-panel textarea{min-height:120px}.attachment-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px;background:#fff}.menu-group-title{width:100%;background:transparent;color:#cbd5e1;padding:10px 12px;border-radius:10px;border:0;box-shadow:none;display:flex;justify-content:space-between;align-items:center}.menu-group-arrow{font-size:12px;opacity:.8}.submenu{display:flex;flex-direction:column;gap:6px;margin-top:6px;margin-left:10px}.submenu-item{padding:8px 10px;border-radius:10px;color:#cbd5e1}.submenu-item.active,.submenu-item:hover{background:#ffffff14;color:#fff}@media print{.sidebar,.topbar,.print-hidden,button{display:none!important}.shell{grid-template-columns:1fr}.content{padding:0}.card,.panel,.table-wrap{box-shadow:none;border:1px solid #cbd5e1}}@media(max-width:1100px){.hero-panel,.showcase-chart-card,.voice-call-hero,.portal-layout-grid,.detail-grid,.shell{grid-template-columns:1fr}.stats-grid-4{grid-template-columns:repeat(2,1fr)}}@media(max-width:720px){.content{padding:16px}.stats-grid,.stats-grid-4,.metric-highlight-grid{grid-template-columns:1fr}.global-search-wrapper{min-width:100%}}.list-page-table .table-wrap,.table-wrap.compact-list,.ticket-compact-table{border-radius:14px}.table-wrap table{table-layout:auto}.table-wrap th,.table-wrap td{padding:7px 14px}.table-wrap th{font-size:15px;line-height:1.15}.table-wrap td{font-size:16px;line-height:1.15}.table-wrap .badge{padding:3px 8px;font-size:11px}.table-wrap button{padding:6px 10px;min-height:30px;font-size:13px}.table-wrap td .stack-gap{gap:3px}.ticket-compact-table th,.ticket-compact-table td{padding-top:5px;padding-bottom:5px}.ticket-compact-table td{font-size:15px}.ticket-compact-table .badge{padding:2px 7px;font-size:10px}.ticket-compact-table button{padding:5px 9px;min-height:28px;font-size:12px}.standard-page-header{width:100%;background:#0d63ad;color:#fff;text-align:center;padding:10px 18px;margin:4px 0 0;border-radius:0;display:flex;align-items:center;justify-content:center}.standard-page-header h1{margin:0;color:#fff;font-size:21px;font-weight:400;line-height:1.1}.standard-page-subtitle{width:100%;background:#fff;color:#0d63ad;text-align:center;margin:0 0 10px;padding:10px 20px 12px;font-size:16px;font-weight:400;line-height:1.25;border-bottom:1px solid #dbe5f0}.page-toolbar-inline{display:flex;align-items:center;gap:10px;margin-top:2px}.dashboard-highlight-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.dashboard-toggle-grid{display:flex;flex-wrap:wrap;gap:12px 18px}.dashboard-inline-check{font-size:14px}.dashboard-grid-showcase{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.dashboard-recent-list{display:flex;flex-direction:column;gap:10px}.dashboard-recent-item{width:100%;display:flex;justify-content:space-between;align-items:center;gap:14px;border:1px solid #dbe5f0;border-radius:14px;padding:12px 14px;background:#fff;color:#0f172a;text-align:left}.dashboard-recent-item p,.dashboard-recent-item small,.dashboard-recent-item strong{margin:0;color:inherit}.dashboard-recent-item p{margin-top:4px}.metric-highlight{border-radius:18px;border:1px solid #dbe5f0;padding:18px 20px;background:#fff}.metric-highlight span{display:block;font-size:14px;color:#334155}.metric-highlight strong{display:block;margin-top:8px;font-size:24px;color:#0f172a}.metric-highlight small{display:block;margin-top:6px;font-size:13px;color:#64748b}.metric-blue{background:#eef5ff}.metric-green{background:#edf9f1}.metric-yellow{background:#fff8eb}.metric-purple{background:#f7f1ff}.ticket-list-page{gap:14px}.ticket-create-panel{display:flex;flex-direction:column;gap:10px;padding:10px 18px 14px}.ticket-create-title-wrap{display:flex;align-items:center}.ticket-create-title-wrap h3{margin:0;color:#3d65a3;font-size:19px;font-weight:400}.ticket-create-main-grid{display:grid;grid-template-columns:1.1fr 1fr 1.1fr 1.05fr .95fr 1.05fr 1.05fr;gap:10px;align-items:center}.ticket-create-main-grid input,.ticket-create-main-grid select{min-height:44px;font-size:16px;border-radius:14px}.ticket-create-description{width:100%;min-height:88px;border-radius:14px;margin-top:0;font-size:16px;resize:vertical}.ticket-create-footer{display:flex;justify-content:flex-end;margin-top:-2px}.ticket-create-submit{min-width:142px;min-height:38px;padding:8px 18px;border-radius:14px;font-size:16px}.table-wrap.ticket-compact-table table{table-layout:auto}.table-wrap.ticket-compact-table th,.table-wrap.ticket-compact-table td{padding:4px 10px!important;line-height:1.05!important;vertical-align:middle}.table-wrap.ticket-compact-table th{font-size:14px!important;white-space:nowrap}.table-wrap.ticket-compact-table td{font-size:14px!important}.table-wrap.ticket-compact-table button{padding:4px 8px!important;min-height:26px!important;font-size:12px!important;border-radius:10px}.table-wrap.ticket-compact-table .badge{padding:2px 6px!important;font-size:10px!important}.table-wrap.ticket-compact-table td .stack-gap,.ticket-sla-stack{gap:2px!important}.ticket-list-summary{margin-top:-2px}@media(max-width:1500px){.ticket-create-main-grid{grid-template-columns:repeat(4,minmax(0,1fr))}}@media(max-width:1100px){.dashboard-highlight-grid,.dashboard-grid-showcase{grid-template-columns:1fr}.ticket-create-main-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:760px){.standard-page-header h1{font-size:18px}.standard-page-subtitle{font-size:15px}.ticket-create-main-grid{grid-template-columns:1fr}}.portal-status-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.portal-status-card{background:#fff;border:1px solid #e2e8f0;border-left:6px solid #2563eb;border-radius:14px;padding:14px 16px;display:flex;flex-direction:column;gap:4px}.portal-status-card strong{font-size:24px;color:#0f172a}.portal-status-card span{color:#475569}.portal-ticket-card-white{background:#fff}.portal-ia-session-list{display:flex;flex-direction:column;gap:10px;margin-top:14px}.portal-ia-session-btn{width:100%;text-align:left;background:#fff;color:#0f172a;border:1px solid #dbe4f0;border-radius:12px;padding:12px 14px}.portal-ia-session-btn.active{border-color:#2b579a;box-shadow:0 0 0 2px #2b579a1a}.portal-ia-thread{margin-top:16px;display:flex;flex-direction:column;gap:10px}.ia-message{border-radius:14px;padding:12px 14px;border:1px solid #dbe4f0;background:#f8fbff}.ia-message.user{background:#fff}.ia-message.ai{background:#eef4ff}.ia-message p{margin:6px 0;white-space:pre-wrap}.portal-ticket-card-white,.portal-ticket-card-white .ticket-row-btn,.portal-ticket-card-white .ticket-actions-row,.portal-ticket-card-white .ticket-actions-row button,.portal-ticket-card-white .ticket-actions-row .secondary-btn{background:#fff!important}.portal-ticket-card-white{border:1px solid #dde6f2!important;border-radius:16px;padding:0}.agenda-day-button,.agenda-time-slot{background:#fff!important;color:#0f172a!important}.agenda-day-button:hover,.agenda-time-slot:hover{background:#f8fbff!important}.agenda-layout-grid{display:grid;grid-template-columns:minmax(0,.9fr) minmax(320px,.7fr);gap:18px;align-items:start}.agenda-calendar-panel{min-height:100%}.agenda-weekdays-grid,.agenda-days-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:10px}.agenda-weekday-label{text-align:center;font-weight:700;color:#5b6c86}.agenda-empty-cell{min-height:90px}.agenda-day-button{min-height:92px;border:1px solid #dbe7f5!important;border-radius:18px;padding:10px;display:flex;flex-direction:column;align-items:flex-start;justify-content:space-between;box-shadow:0 8px 18px #0f172a0d}.agenda-day-button.selected{border-color:#7aa2ff!important;box-shadow:0 12px 24px #2563eb1f}.agenda-day-number{font-size:22px;font-weight:800;color:#0f172a}.agenda-day-badge{font-size:12px;color:#2563eb;font-weight:700}.agenda-day-free{font-size:12px;color:#64748b}.agenda-side-column{display:grid;gap:18px}.agenda-timeline{display:grid;gap:10px}.agenda-time-slot{width:100%;border:1px solid #dbe7f5!important;border-radius:16px;padding:12px;display:grid;grid-template-columns:70px 1fr;gap:12px;text-align:left}.agenda-time-label{font-size:14px;font-weight:800;color:#2563eb}.agenda-time-content{display:grid;gap:8px}.agenda-time-empty{color:#64748b;font-size:13px}.agenda-time-chip{display:grid;gap:4px;padding:10px 12px;border-radius:14px;background:#eef5ff;border:1px solid #d7e7ff}.agenda-time-chip.is-completed{background:#ecfdf5;border-color:#bbf7d0}.agenda-time-chip strong,.agenda-time-chip span{color:#0f172a}.agenda-commitment-list,.agenda-history-list{display:grid;gap:12px}.agenda-commitment-card{border:1px solid #dbe7f5;border-radius:16px;padding:14px;background:#fff;display:flex;justify-content:space-between;gap:12px}.agenda-commitment-copy{display:grid;gap:4px}.agenda-commitment-copy span{color:#5b6c86;font-size:13px}.agenda-commitment-actions{display:flex;flex-direction:column;gap:8px}.agenda-history-item{border:1px solid #dbe7f5;border-radius:16px;padding:14px;background:#f8fafc;display:flex;align-items:center;justify-content:space-between;gap:12px}.agenda-history-item div{display:grid;gap:4px}.agenda-history-item small{font-weight:800;color:#16a34a}@media(max-width:1100px){.agenda-layout-grid{grid-template-columns:1fr}}.notification-panel .secondary-btn,.notification-item,.availability-panel .secondary-btn,.availability-item,.profile-panel .secondary-btn,.profile-action{background:#fff!important;color:#0f172a!important;box-shadow:none!important}.notification-item strong,.notification-item span,.availability-item span,.profile-action,.profile-panel strong,.profile-panel p{color:inherit!important}.notification-item.read{background:#f8fafc!important}.availability-item.active{background:#eff6ff!important}.profile-action.danger{background:#fef2f2!important;color:#991b1b!important}.portal-ticket-card-white,.portal-ticket-card-white .ticket-row-btn,.portal-ticket-card-white .ticket-actions-row,.portal-ticket-card-white .ticket-actions-row button,.portal-ticket-card-white .ticket-actions-row .secondary-btn{background:#fff!important;color:#0f172a!important}.portal-ticket-card-white .ticket-row-btn strong,.portal-ticket-card-white .ticket-row-btn p,.portal-ticket-card-white .ticket-row-btn small,.portal-ticket-card-white .ticket-actions-row button,.portal-ticket-card-white .ticket-actions-row .secondary-btn{color:#0f172a!important}.portal-ticket-card-white .ticket-actions-row button:not(.secondary-btn){background:linear-gradient(135deg,#2563eb,#1d4ed8)!important;color:#fff!important}.portal-ticket-card-white .ticket-actions-row .secondary-btn{border:1px solid #dbe4f0!important}.voice-user-card{width:100%;display:flex;justify-content:space-between;gap:12px;text-align:left;background:#fff!important;color:#0f172a!important;border:1px solid #dde6f2!important}.voice-user-card strong,.voice-user-card p,.voice-user-card small{color:inherit!important;margin:0}.voice-user-card:hover{background:#f8fafc!important}.voice-action-btn{color:#fff!important;border:1px solid transparent!important;box-shadow:none!important}.voice-action-btn.voice-action-btn-start{background:#16a34a!important}.voice-action-btn.voice-action-btn-join{background:#f08a4b!important}.voice-action-btn.voice-action-btn-mute{background:#6b7280!important}.voice-action-btn.voice-action-btn-end{background:#c24141!important}.portal-request-hero{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(280px,.85fr);gap:18px}.portal-request-hero-main,.portal-request-hero-side{border:1px solid #dbe7f5;border-radius:18px;background:#fff;padding:18px}.portal-request-hero-main{display:grid;gap:16px}.portal-request-hero-top{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;flex-wrap:wrap}.portal-request-program{display:inline-flex;align-items:center;gap:8px;font-size:12px;font-weight:800;color:#2563eb;background:#eff6ff;border:1px solid #dbeafe;border-radius:999px;padding:6px 10px;margin-bottom:10px}.portal-request-hero-top h3{margin:0;font-size:24px;color:#0f172a}.portal-request-hero-top p{margin:8px 0 0;color:#475569;max-width:720px}.portal-request-hero-badges{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}.portal-request-kpis{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.portal-request-kpi{border:1px solid #dbe7f5;border-radius:16px;background:#f8fbff;padding:14px;display:grid;gap:6px}.portal-request-kpi span{color:#64748b;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.portal-request-kpi strong{color:#0f172a;font-size:18px}.portal-request-copy{border:1px solid #e2e8f0;border-radius:16px;background:#fff;padding:14px;display:grid;gap:8px}.portal-request-copy strong{color:#0f172a}.portal-request-copy p{margin:0;color:#475569;white-space:pre-wrap}.portal-request-actions{display:flex;gap:10px;flex-wrap:wrap}.portal-request-hero-side{display:grid;gap:14px;align-content:start}.portal-request-timeline{display:grid;gap:14px}.portal-request-step{display:grid;grid-template-columns:18px 1fr;gap:12px;align-items:start}.portal-request-step-dot{width:14px;height:14px;border-radius:999px;margin-top:2px;background:#cbd5e1;border:3px solid #e2e8f0}.portal-request-step strong{display:block;color:#0f172a;margin-bottom:4px}.portal-request-step span{display:block;color:#64748b;line-height:1.45}.portal-request-step.is-done .portal-request-step-dot{background:#16a34a;border-color:#dcfce7}.portal-request-step.is-active .portal-request-step-dot{background:#f59e0b;border-color:#fef3c7}.portal-request-step.is-pending .portal-request-step-dot,.portal-request-step.is-muted .portal-request-step-dot{background:#94a3b8}.portal-request-call-box{border:1px solid #fed7aa;background:#fff7ed;border-radius:16px;padding:14px;display:grid;gap:6px}.portal-request-call-box strong{color:#9a3412}.portal-request-call-box span{color:#7c2d12}.portal-history-card{display:grid;gap:8px}@media(max-width:980px){.portal-request-hero,.portal-request-kpis{grid-template-columns:1fr}}.portal-client-tabs{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}.portal-channel-grid{display:grid;grid-template-columns:repeat(2,minmax(220px,1fr));gap:14px;margin-top:16px}.portal-channel-btn{min-height:110px;text-align:left;display:flex;flex-direction:column;justify-content:center;gap:8px;border-radius:16px;border:1px solid #d9e3f0;background:#f8fbff;color:#17324d}.portal-channel-btn:disabled{opacity:.55;cursor:not-allowed}.portal-history-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;flex-wrap:wrap}.portal-history-head p,.portal-history-head strong{margin:0}.portal-history-grid{display:grid;grid-template-columns:repeat(2,minmax(220px,1fr));gap:12px;margin-top:14px}@media(max-width:900px){.portal-channel-grid,.portal-history-grid{grid-template-columns:1fr}}.portal-new-layout{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr);gap:18px;align-items:start}.portal-new-layout-stage,.portal-new-layout-form{min-width:0}.portal-new-preview,.portal-request-stage{border:1px solid #dbe7f5;border-radius:22px;background:#fff;padding:20px;box-shadow:0 10px 24px #0f172a0d;display:grid;gap:16px}.portal-new-preview-header,.portal-request-stage-header{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;flex-wrap:wrap}.portal-new-preview-header h3,.portal-request-stage-header h3{margin:0;font-size:24px;color:#0f172a}.portal-new-preview-header p,.portal-request-stage-header p{margin:8px 0 0;color:#64748b;max-width:680px}.portal-new-form-shell{display:grid;gap:18px}.portal-channel-selector{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.portal-channel-choice{border:1px solid #dbe7f5;background:#f8fbff;color:#0f172a;border-radius:18px;padding:14px 16px;text-align:left;display:grid;gap:4px;cursor:pointer}.portal-channel-choice strong{font-size:16px}.portal-channel-choice span{color:#64748b;font-size:13px}.portal-channel-choice.active{border-color:#2563eb;background:#eff6ff;box-shadow:inset 0 0 0 1px #2563eb}.portal-channel-choice.voice.active{border-color:#f97316;background:#fff7ed;box-shadow:inset 0 0 0 1px #f97316}.portal-simple-form{display:grid;gap:14px}.portal-simple-form label{display:grid;gap:8px}.portal-simple-form label span{color:#334155;font-size:13px;font-weight:700}.portal-simple-form input,.portal-simple-form select,.portal-simple-form textarea{width:100%;border-radius:14px;border:1px solid #dbe7f5;background:#fff;padding:12px 14px;color:#0f172a}.portal-simple-form textarea{resize:vertical;min-height:144px}.portal-form-note{border:1px solid #dbeafe;background:#f8fbff;border-radius:16px;padding:12px 14px;display:grid;gap:6px}.portal-form-note strong{color:#1d4ed8}.portal-form-note span{color:#475569}.portal-form-actions{display:flex;gap:10px;flex-wrap:wrap}.portal-chat-stage-box,.portal-voice-stage-box{border:1px solid #dbe7f5;border-radius:22px;background:linear-gradient(180deg,#fbfdff,#f8fbff);padding:18px}.portal-chat-stage-box.preview,.portal-voice-stage-box.preview{min-height:420px}.portal-chat-stage-box{display:grid;gap:16px}.portal-chat-stage-messages{min-height:320px;border-radius:20px;background:#fff;border:1px solid #dbe7f5;padding:18px;display:flex;flex-direction:column;gap:12px;justify-content:flex-end}.portal-chat-stage-bubble{max-width:82%;border-radius:18px;padding:12px 14px;line-height:1.45;font-size:14px}.portal-chat-stage-bubble.agent{align-self:flex-start;background:#eef2ff;color:#1e3a8a}.portal-chat-stage-bubble.client{align-self:flex-end;background:#dbeafe;color:#1e3a8a}.portal-chat-stage-bubble.muted{align-self:center;background:#f8fafc;color:#64748b;border:1px dashed #cbd5e1}.portal-chat-stage-footer,.portal-voice-stage-actions{display:flex;gap:10px;flex-wrap:wrap}.portal-voice-stage-box{display:grid;justify-items:center;text-align:center;gap:12px}.portal-voice-stage-avatar{width:92px;height:92px;border-radius:999px;background:linear-gradient(135deg,#1d4ed8,#2563eb);display:grid;place-items:center;color:#fff;font-size:34px;box-shadow:0 18px 36px #2563eb38}.portal-voice-stage-box strong{color:#0f172a;font-size:22px}.portal-voice-stage-box span{color:#64748b;max-width:540px}.portal-voice-stage-details{width:100%;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:6px}.portal-voice-stage-details>div{border:1px solid #dbe7f5;background:#fff;border-radius:16px;padding:12px;display:grid;gap:6px}.portal-voice-stage-details span{font-size:12px;font-weight:700;color:#64748b;text-transform:uppercase;letter-spacing:.04em}.portal-voice-stage-details strong{font-size:15px;color:#0f172a}.portal-live-voice-panel{width:100%;margin-top:8px}.portal-request-timeline.compact{padding-top:4px}.portal-history-card.compact{border:1px solid #e2e8f0;border-radius:16px;padding:14px;background:#fff}.portal-history-grid.compact{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 16px}@media(max-width:1180px){.portal-new-layout{grid-template-columns:1fr}}@media(max-width:760px){.portal-channel-selector,.portal-voice-stage-details,.portal-history-grid.compact{grid-template-columns:1fr}.portal-new-preview-header h3,.portal-request-stage-header h3{font-size:20px}}.portal-revamp-page .page-toolbar-inline .secondary-btn.active{background:#0f5fa8!important;color:#fff!important}.portal-exact-layout{display:grid;grid-template-columns:600px minmax(0,1fr);gap:20px;align-items:start}.portal-left-form-card,.portal-ticket-stage-card,.portal-empty-stage{background:#fff;border:1px solid #dbe3ef;border-radius:26px;padding:18px}.portal-left-form-card h2{margin:6px 0 22px;font-size:20px;color:#0f172a}.portal-left-form-card label{display:grid;gap:8px;margin-bottom:16px}.portal-left-form-card label span{font-size:14px;font-weight:700;color:#0f172a}.portal-left-form-card select,.portal-left-form-card input,.portal-left-form-card textarea{width:100%;border-radius:16px;border:1px solid #d7e3ef;padding:14px 16px;box-sizing:border-box;background:#fff}.portal-left-form-note{border:1px solid #d7e3ef;border-radius:18px;padding:14px 16px;display:grid;gap:8px;color:#1e3a8a;margin-top:8px}.portal-left-form-actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:18px}.portal-left-form-actions button,.portal-submit-row button{border-radius:14px;padding:12px 20px}.portal-left-form-actions button.active{background:#0f5fa8!important;color:#fff!important}.portal-left-form-actions button.cancel{background:#f59e0b!important;color:#fff!important}.portal-submit-row{margin-top:16px}.portal-submit-row button{width:100%}.portal-stage-column,.portal-empty-stage{min-height:720px}.portal-ticket-stage-card{min-height:720px;display:flex;flex-direction:column}.portal-ticket-stage-header{display:flex;justify-content:space-between;gap:16px;align-items:flex-start}.portal-ticket-stage-header.voice.live,.portal-ticket-stage-header.voice{align-items:flex-start}.portal-ticket-agent-row{display:flex;align-items:center;gap:14px}.portal-agent-avatar{width:54px;height:54px;border-radius:50%;background:#0f5fa8;color:#fff;display:grid;place-items:center;font-size:22px;font-weight:700;flex:0 0 auto}.portal-ticket-agent-name{font-size:18px;font-weight:700;color:#16335b}.portal-ticket-agent-channel{font-size:12px;letter-spacing:.16em;color:#2563eb;font-weight:700;text-transform:uppercase;margin-top:6px}.portal-ticket-stage-timer{width:182px;border:1px solid #d7e3ef;border-radius:18px;padding:12px 16px;display:grid;gap:6px;justify-items:start}.portal-ticket-stage-timer span{font-size:11px;text-transform:uppercase;font-weight:700;color:#64748b}.portal-ticket-stage-timer strong{font-size:24px;color:#0f172a}.portal-ticket-stage-divider{height:1px;background:#e2e8f0;margin:12px 0 18px}.portal-ticket-stage-messages{flex:1;min-height:0;display:grid;align-content:start;gap:12px;overflow-y:auto;padding-right:4px}.portal-ticket-stage-bubble{max-width:72%;border-radius:18px;padding:12px 14px;background:#dbeafe;color:#0f172a;display:grid;gap:6px}.portal-ticket-stage-bubble.small{max-width:120px}.portal-ticket-stage-bubble.wide{max-width:72%}.portal-ticket-stage-bubble.right{justify-self:end}.portal-ticket-stage-bubble span{font-size:12px;color:#64748b}.portal-ticket-stage-footer{display:grid;grid-template-columns:1fr 56px;gap:14px;margin-top:16px;align-items:center}.portal-ticket-stage-input{min-height:54px;border-radius:16px;border:1px solid #bfd0e8;padding:16px 18px;display:flex;align-items:center;color:#64748b;background:#fff}.portal-ticket-stage-input.disabled{color:#8b98ab}.portal-ticket-send-btn{width:54px;height:54px;border-radius:50%;border:none!important;background:#ea8149!important;color:#fff!important;font-size:20px;display:grid;place-items:center}.portal-ticket-send-btn.disabled{background:#c7cfda!important}.portal-ticket-stage-actions.under{margin-top:14px}.portal-ticket-stage-actions.voice-only{display:flex;gap:12px;margin-top:16px}.portal-ticket-stage-side{display:grid;gap:16px}.portal-ticket-voice-details-title{font-size:32px;font-weight:700;color:#16335b;margin-top:14px}.portal-ticket-voice-details-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px 14px;margin-top:10px}.portal-ticket-voice-details-grid span{font-size:12px;color:#64748b}.portal-ticket-voice-details-grid strong{font-size:14px;color:#0f172a}.portal-ticket-voice-problem{margin-top:12px;color:#475569;max-width:650px}.portal-ticket-stage-chat-live{margin-top:18px;min-height:300px}.portal-ticket-stage-voice-live .voice-panel-card{box-shadow:none;border:0;padding:0}.portal-ticket-stage-voice-live .voice-panel-card>div:first-child{padding-top:0}.embedded-chat-shell{display:grid;grid-template-rows:auto minmax(0,1fr) auto auto;gap:14px;min-height:620px}.embedded-chat-shell.compact{min-height:560px}.embedded-chat-header{display:flex;justify-content:space-between;align-items:center;gap:14px;padding-bottom:12px;border-bottom:1px solid #e2e8f0}.embedded-chat-header-left{display:flex;align-items:center;gap:14px}.embedded-chat-avatar,.embedded-chat-avatar.fallback{width:54px;height:54px;border-radius:50%;object-fit:cover}.embedded-chat-avatar.fallback{display:grid;place-items:center;background:#0f5fa8;color:#fff;font-weight:700}.embedded-chat-title{font-size:18px;font-weight:700;color:#16335b}.embedded-chat-subtitle{font-size:12px;color:#64748b;text-transform:uppercase;letter-spacing:.12em;margin-top:4px}.embedded-chat-messages{min-height:0;overflow-y:auto;display:grid;align-content:start;gap:12px;padding-right:4px}.embedded-chat-message{max-width:74%;display:grid;gap:8px}.embedded-chat-message.mine{justify-self:end}.embedded-chat-message.other{justify-self:start}.embedded-chat-message-body{border-radius:16px;padding:12px 14px;background:#dbeafe;color:#0f172a}.embedded-chat-message.other .embedded-chat-message-body{background:#f3f4f6}.embedded-chat-message.internal .embedded-chat-message-body{background:#fef3c7}.embedded-chat-message-meta{display:flex;gap:10px;font-size:12px;color:#64748b;padding:0 4px}.embedded-chat-empty{color:#64748b;padding:40px 0;text-align:center}.embedded-chat-waiting-note{border:1px solid #d7e3ef;background:#f8fafc;color:#64748b;border-radius:14px;padding:12px 14px}.embedded-chat-composer{display:grid;gap:10px}.embedded-chat-internal-check{display:inline-flex;gap:8px;align-items:center;color:#475569}.embedded-chat-composer-row{display:grid;grid-template-columns:1fr 54px;gap:14px;align-items:center}.embedded-chat-composer-box{position:relative}.embedded-chat-input{width:100%;min-height:56px;border-radius:16px;border:1px solid #bfd0e8;padding:16px 56px;resize:none;box-sizing:border-box}.embedded-chat-icon-btn{position:absolute;top:50%;transform:translateY(-50%);width:34px;height:34px;border:none!important;background:transparent!important;color:#64748b!important;display:grid;place-items:center;padding:0}.embedded-chat-icon-btn.left{left:10px}.embedded-chat-icon-btn.right{right:10px}.embedded-chat-submit{width:54px;height:54px;border-radius:50%;border:none!important;background:#ea8149!important;color:#fff!important;display:grid;place-items:center;font-size:20px}.embedded-chat-submit.recording{background:#dc2626!important}.embedded-chat-emoji-popover{position:absolute;left:0;bottom:70px;width:280px;padding:10px;background:#fff;border:1px solid #d7dee8;border-radius:14px;box-shadow:0 16px 40px #0f172a1f;display:grid;grid-template-columns:repeat(6,1fr);gap:8px;z-index:10}.embedded-chat-emoji-item{border:1px solid #edf1f7!important;background:#fff!important;border-radius:10px;height:34px;font-size:18px}.embedded-chat-image{max-width:280px;max-height:220px;border-radius:12px;display:block;margin-top:8px}.embedded-chat-audio{width:260px;margin-top:8px}.embedded-chat-link{color:#2b579a;font-weight:600;display:inline-block;margin-top:8px}@media(max-width:1380px){.portal-exact-layout{grid-template-columns:1fr}.portal-ticket-stage-card,.portal-empty-stage,.portal-stage-column{min-height:auto}}.confirm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a59;display:grid;place-items:center;z-index:1200}.confirm-dialog{width:min(520px,calc(100vw - 32px));background:#fff;border-radius:20px;padding:24px;box-shadow:0 20px 50px #0f172a38;border:1px solid rgba(148,163,184,.25)}.confirm-dialog h3{margin:0 0 10px}.confirm-dialog p{margin:0 0 18px;color:#475569}.queue-dashboard-header{align-items:flex-start;gap:14px}.queue-dashboard-header h3{margin:0 0 4px;color:#0f172a;font-size:18px}.queue-dashboard-summary{display:flex;flex-wrap:wrap;gap:8px}.support-operator-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px}.support-operator-card{border:1px solid #dbe5f0;border-radius:14px;padding:12px 14px;background:#fff;display:flex;flex-direction:column;gap:10px}.support-operator-card-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.support-operator-card-head strong{display:block;font-size:15px;margin-bottom:2px}.support-operator-card-meta{display:flex;flex-direction:column;gap:4px;color:#334155;font-size:13px;line-height:1.2}.ticket-detail-page{gap:12px}.ticket-detail-page .card,.ticket-detail-page .panel{padding:14px 16px}.ticket-detail-card>div:first-child{margin-bottom:0}.ticket-header-badges-compact{gap:8px}.ticket-header-badges-compact .badge{padding:4px 8px;font-size:11px}.ticket-actions-row-compact{gap:8px;margin:10px 0 12px}.ticket-actions-row-compact button{min-height:32px;padding:7px 11px;font-size:13px}.ticket-tab-row-compact{gap:6px;margin:10px 0 12px}.ticket-tab-row-compact .tab-btn{min-height:32px;padding:7px 11px;font-size:13px}.ticket-general-grid-compact{gap:8px 14px}.ticket-general-grid-compact>p,.ticket-general-grid-compact>div{margin:0}.ticket-general-grid-compact p{line-height:1.2}.ticket-general-grid-compact p strong,.ticket-general-grid-compact div strong{display:inline-block;margin-bottom:2px}.ticket-general-grid-compact .grid-span-full p{margin:4px 0 0}.ticket-inline-panel-compact{padding:12px 14px;gap:8px}.ticket-inline-panel-compact h3{margin:0;font-size:17px}.ticket-inline-panel-compact .form-header-row{margin-bottom:0}.ticket-inline-panel-compact input,.ticket-inline-panel-compact select,.ticket-inline-panel-compact textarea,.ticket-general-grid-compact textarea{min-height:38px;padding:8px 10px}.ticket-inline-panel-compact textarea,.ticket-general-grid-compact textarea{min-height:88px}.ticket-inline-panel-compact small,.ticket-general-grid-compact small{margin-top:-2px}@media(max-width:900px){.queue-dashboard-header{flex-direction:column}.support-operator-grid{grid-template-columns:1fr}}:root{--sidebar-blue: #2b579a;--title-blue: #2b579a;--row-blue: #e5edf8;--button-blue: #2b6cb0;--search-orange: #ea8149;--text-dark: #16324f;--border-soft: #c7d6ea;--panel-border: #e3ebf6;--white: #ffffff}html,body,#root{height:100%}body{margin:0;font-family:Century Gothic,CenturyGothic,AppleGothic,sans-serif;background:#f5f7fb;color:var(--text-dark)}*{box-sizing:border-box}a{text-decoration:none;color:inherit}section>h1:first-child,section>h2:first-child,.page-title,.page-header,.screen-title,.section-title{margin:0 -20px 16px;background:var(--title-blue);color:var(--white);text-align:center;font-size:2rem;line-height:1.2;padding:8px 16px;font-weight:400}.error{background:#fee2e2;color:#991b1b;padding:10px;border-radius:10px}@media(max-width:640px){section>h1:first-child,section>h2:first-child,.page-title,.page-header,.screen-title,.section-title{margin-left:-12px;margin-right:-12px;font-size:1.55rem}}.menu-question-icon{width:22px;height:22px;border-radius:999px;background:#fff;color:var(--sidebar-blue);display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:.95rem;flex-shrink:0}.menu-shortcut-pill{margin-left:auto;background:#ffffff29;border:1px solid rgba(255,255,255,.22);color:#fff;padding:3px 8px;border-radius:999px;font-size:.72rem;font-weight:700}.ai-floating-button{position:fixed;right:26px;bottom:24px;z-index:40;display:inline-flex;align-items:center;gap:10px;border-radius:999px;padding:12px 16px;box-shadow:0 14px 32px #2b579a38}.ai-floating-badge{width:28px;height:28px;border-radius:999px;background:#ffffff38;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:1rem}.ai-question-box{min-height:150px}.ai-toggle-row{align-items:center}.ai-answer-block{display:grid;gap:12px}.warning-box{border-radius:12px;padding:12px 14px;background:#fff7ed;color:#9a3412;border:1px solid #fdba74}@media(max-width:980px){.ai-floating-button{right:18px;bottom:18px;padding:12px 14px}.ai-floating-button span:last-child{display:none}}.shell{min-height:100vh;display:grid;grid-template-columns:var(--zg-sidebar-width, 240px) 1fr}.sidebar{background:var(--sidebar-blue, #2b579a);color:var(--white, #ffffff);display:flex;flex-direction:column;min-height:100vh;padding:12px;gap:10px}.logo-box{background:#fff;padding:12px 10px;display:flex;align-items:center;justify-content:center;margin-bottom:10px}.sidebar-logo{width:100%;max-width:205px;height:auto;display:block}.menu{display:flex;flex-direction:column;gap:2px}.menu-item,.menu-group-title,.submenu-item{display:flex;align-items:center;width:100%;color:var(--white, #ffffff);border-radius:10px;transition:background .2s ease}.menu-item,.menu-group-title{min-height:38px;padding:7px 12px;font-size:.96rem;font-weight:700;line-height:1.15}.menu-item:hover,.menu-item.active,.menu-group-title:hover,.menu-group-title.open,.submenu-item:hover,.submenu-item.active{background:#ffffff24}.menu-group{display:flex;flex-direction:column;gap:2px}.menu-group-title{background:transparent;border:none;justify-content:space-between;cursor:pointer;font-family:inherit;text-align:left}.menu-group-arrow{flex:0 0 auto;font-size:.9rem}.submenu{display:grid;grid-template-columns:1fr;gap:2px;margin:0 0 4px 14px;padding-left:10px;border-left:1px solid rgba(255,255,255,.24)}.submenu-item{min-height:32px;padding:6px 10px;font-size:.93rem;font-weight:500;line-height:1.1;white-space:normal}.sidebar-footer{margin-top:auto;padding:18px 8px 0;border-top:1px solid rgba(255,255,255,.18);display:flex;flex-direction:column;gap:4px;color:#ffffffeb}.content{min-width:0;padding:0}.topbar{background:#fff;padding:12px 20px;display:flex;align-items:center;justify-content:space-between;gap:16px;border-bottom:1px solid #dbe4f2}.topbar-right{display:flex;flex-direction:row;align-items:center;justify-content:flex-end;gap:10px;flex:0 0 auto}section{display:flex;flex-direction:column;gap:16px;padding:0 20px 20px}.stats-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.stats-grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}.detail-grid{display:grid;grid-template-columns:2fr 1fr;gap:16px}@media(max-width:1200px){.stats-grid-4{grid-template-columns:repeat(2,minmax(0,1fr))}.detail-grid{grid-template-columns:1fr}}@media(max-width:980px){.shell{grid-template-columns:1fr}.sidebar{min-height:auto}.topbar{flex-wrap:wrap}.global-search-wrapper{min-width:100%}}@media(max-width:640px){section{padding:0 12px 12px}.stats-grid,.stats-grid-4{grid-template-columns:1fr}}button,.btn,a.btn{font-family:Century Gothic,CenturyGothic,AppleGothic,sans-serif;background:var(--button-blue, #2b6cb0);color:var(--white, #ffffff);border:none;border-radius:12px;padding:10px 16px;cursor:pointer}button.secondary-btn,.tab-btn{background:#fff;color:#16324f;border:1px solid var(--border-soft, #c7d6ea)}.topbar-search button,.btn-buscar,button.buscar,button.search,button[type=submit].buscar{background:var(--search-orange, #ea8149)}.card,.stat-card,.login-card,.panel,.widget,.form-card,.list-card{background:#fff;border-radius:18px;padding:20px;border:1px solid var(--panel-border, #e3ebf6);box-shadow:none}.table-wrap{background:#fff;border-radius:18px;overflow:hidden;padding:0;border:1px solid var(--panel-border, #e3ebf6);box-shadow:none}table{width:100%;border-collapse:collapse}th,td{text-align:left;vertical-align:middle}input,select,textarea,button,.btn,a.btn{font-family:Century Gothic,CenturyGothic,AppleGothic,sans-serif}input,select,textarea{border:1px solid var(--border-soft, #c7d6ea);border-radius:12px;padding:10px 12px;background:#fff}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.form-header-row{display:flex;align-items:center;justify-content:space-between;gap:12px}.checkboxes{display:flex;flex-wrap:wrap;gap:8px;align-items:center}@media(max-width:640px){.form-grid{grid-template-columns:1fr}}.jornada-card{border:1px solid var(--border-soft, #c7d6ea);border-radius:18px;background:#f8fbff;padding:18px;display:grid;gap:16px}.jornada-card-header,.jornada-aplicar-header,.jornada-actions,.jornada-day-title{display:flex;align-items:center;justify-content:space-between;gap:12px}.jornada-card-header h3{margin:0 0 4px;color:var(--text-dark, #16324f)}.jornada-card-header p{margin:0;color:#64748b}.jornada-status{color:#64748b;font-size:.88rem;font-weight:700}.jornada-config-row,.jornada-selected-days{display:flex;flex-wrap:wrap;align-items:center;gap:12px}.jornada-aplicar-box,.jornada-day-card{border:1px solid #dbe7f5;border-radius:16px;background:#fff;padding:14px;display:grid;gap:12px}.jornada-time-grid{display:grid;grid-template-columns:repeat(4,minmax(130px,1fr));gap:10px}.jornada-time-grid label{display:grid;gap:6px;color:#334155;font-weight:700;font-size:.88rem}.jornada-week-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:12px}.jornada-day-title strong{color:var(--text-dark, #16324f)}.jornada-time-grid-compact{grid-template-columns:repeat(2,minmax(0,1fr))}.jornada-actions{justify-content:flex-start;flex-wrap:wrap}.success{color:#166534;font-weight:700}@media(max-width:720px){.jornada-card-header,.jornada-aplicar-header,.jornada-actions,.jornada-day-title{align-items:flex-start;flex-direction:column}.jornada-time-grid{grid-template-columns:1fr}}.jornada-apply-actions{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap}.jornada-card input:disabled,.jornada-card button:disabled{opacity:.65;cursor:not-allowed}.jornada-day-card:has(input:disabled){transition:opacity .15s ease}@media(max-width:720px){.jornada-apply-actions{justify-content:flex-start;flex-direction:column}}.badge{display:inline-flex;align-items:center;padding:6px 10px;border-radius:999px;border:1px solid #cbd5e1;font-size:12px;font-weight:700}.status-pill{display:inline-flex;align-items:center;justify-content:center;padding:6px 10px;border-radius:999px;font-weight:700;font-size:12px}.global-search-wrapper{position:relative;flex:1 1 auto;min-width:260px}.notification-wrapper,.availability-wrapper,.profile-wrapper{position:relative}.topbar-search-region{display:flex;align-items:center;gap:10px;flex:1 1 auto;min-width:260px}.topbar-language-flag{width:44px;min-width:44px;height:44px;border-radius:999px;border:1px solid var(--border-soft, #c7d6ea);background:#fff;display:inline-flex;align-items:center;justify-content:center;position:relative;overflow:hidden;box-shadow:0 6px 14px #0f172a0f}.topbar-language-flag .country-language-flag-img,.topbar-language-flag-image.country-language-flag-img{width:28px;height:20px;border-radius:4px;object-fit:cover;display:block;box-shadow:0 0 0 1px #0f172a14}.topbar-language-flag .country-language-flag-fallback,.topbar-language-flag-image.country-language-flag-fallback{width:28px;height:20px;border-radius:4px;display:inline-flex;align-items:center;justify-content:center;background:#eff6ff;color:#1e3a8a;font-size:10px;font-weight:800;box-shadow:0 0 0 1px #0f172a14}.topbar-language-flag-code{position:absolute;right:-2px;bottom:-2px;min-width:18px;height:18px;border-radius:999px;background:#2b579a;color:#fff;border:2px solid #ffffff;font-size:8px;line-height:14px;font-weight:800;text-align:center}.topbar-search-region .global-search-wrapper{flex:1 1 auto;min-width:0}@media(max-width:980px){.topbar-search-region{min-width:100%}}.topbar-language-flag,.topbar-language-flag:hover,.topbar-language-flag:focus,.topbar-language-flag:active,.topbar-language-flag.active{background:#fff!important;color:#16324f!important;border:1px solid var(--border-soft, #c7d6ea)!important;box-shadow:0 6px 14px #0f172a0f!important;transform:none!important}.topbar-language-flag:hover{background:#f8fbff!important}.topbar-language-flag:focus-visible{outline:2px solid rgba(43,87,154,.35);outline-offset:2px}.topbar-language-flag .topbar-language-flag-code{background:#fff!important;color:#2b579a!important;border:1px solid #d7e3ef!important}.sidebar{display:flex;flex-direction:column;min-height:100vh}.menu,.menu-group{display:flex;flex-direction:column}.menu-item,.menu-group-title,.submenu-item{display:flex;align-items:center}.sidebar-footer{margin-top:auto}.notification-panel,.availability-panel,.profile-panel,.global-search-panel{position:absolute}.confirm-overlay{position:fixed;top:0;right:0;bottom:0;left:0}.ai-topbar-trigger{min-height:44px;padding:0 14px;border-radius:999px;background:#fff;color:#16324f;border:1px solid var(--border-soft);display:inline-flex;align-items:center;gap:10px;font-family:inherit;font-weight:700}.ai-topbar-trigger:hover{background:#f6f9ff}.ai-topbar-trigger-icon{width:24px;height:24px;border-radius:999px;background:#2b579a;color:#fff;display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:.95rem}.ai-topbar-trigger-label{white-space:nowrap}@media(max-width:1100px){.ai-topbar-trigger-label{display:none}.ai-topbar-trigger{width:44px;min-width:44px;padding:0;justify-content:center}}.global-search-wrapper{position:relative;flex:1 1 auto;min-width:260px;max-width:none}.topbar-search{display:flex;align-items:center;gap:10px;width:100%}.topbar-search input{flex:1 1 auto;min-width:0}.topbar-search button,.btn-buscar,button.buscar,button.search,button[type=submit].buscar{background:var(--search-orange)}.global-search-panel{position:absolute;top:calc(100% + 8px);left:0;right:0;background:#fff;border-radius:14px;box-shadow:0 12px 28px #0f172a24;padding:14px;z-index:30}.search-list,.search-group{display:flex;flex-direction:column;gap:8px}.search-item{width:100%;text-align:left;background:#f8fafc;color:#0f172a}@media(max-width:980px){.global-search-wrapper{min-width:100%}}.notification-wrapper{position:relative;flex:0 0 auto}.notification-icon-btn{min-width:44px;width:44px;height:44px;padding:0;border-radius:999px;background:#fff!important;color:#16324f;border:1px solid var(--border-soft);display:inline-flex;align-items:center;justify-content:center}.notification-panel{position:absolute;right:0;top:calc(100% + 8px);width:360px;background:#fff;border-radius:14px;box-shadow:0 12px 28px #0f172a24;padding:14px;z-index:30;display:flex;flex-direction:column;gap:12px}.notification-list{display:flex;flex-direction:column;gap:8px}.notification-item{width:100%;text-align:left;background:#f8fafc;color:#0f172a}@media(max-width:640px){.notification-panel{width:min(92vw,360px)}}.availability-wrapper{position:relative;flex:0 0 auto}.availability-trigger{min-width:44px;width:44px;height:44px;padding:0;border-radius:999px;background:#fff!important;color:#16324f;border:1px solid var(--border-soft);display:inline-flex;align-items:center;justify-content:center}.availability-panel{position:absolute;right:0;top:calc(100% + 8px);width:220px;background:#fff;border-radius:14px;box-shadow:0 12px 28px #0f172a24;padding:14px;z-index:30}.availability-list{display:flex;flex-direction:column;gap:8px}.availability-item{width:100%;text-align:left;background:#f8fafc;color:#0f172a;display:flex;align-items:center;justify-content:flex-start;gap:10px}.profile-wrapper{position:relative;flex:0 0 auto}.profile-trigger{min-width:44px;width:44px;height:44px;padding:0;border-radius:999px;background:#fff!important;color:#16324f;border:1px solid var(--border-soft);display:inline-flex;align-items:center;justify-content:center}.profile-avatar{width:34px;height:34px;border-radius:999px;background:linear-gradient(135deg,#2563eb,#0f172a);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-weight:700}.profile-avatar.large{width:42px;height:42px}.profile-panel{position:absolute;right:0;top:calc(100% + 8px);width:240px;background:#fff;border-radius:14px;box-shadow:0 12px 28px #0f172a24;padding:14px;z-index:30}.profile-panel-actions{display:flex;flex-direction:column;gap:8px}.profile-action{width:100%;text-align:left;background:#f8fafc;color:#0f172a}.dashboard-page{display:flex;flex-direction:column;gap:20px}.dashboard-page-header-block{position:relative;display:flex;flex-direction:column;gap:0}.dashboard-standard-header{width:100%;min-height:42px;display:flex;align-items:center;justify-content:center;margin:0;padding:8px 16px;background:var(--zg-primary, #1769aa);color:#fff;border-radius:0;box-sizing:border-box}.dashboard-standard-header h1{margin:0;color:#fff;font-size:20px;font-weight:800;line-height:1.25;text-align:center}.dashboard-standard-subtitle{width:100%;min-height:42px;display:flex;align-items:center;justify-content:center;margin:0;padding:10px 16px;background:#fff;color:var(--zg-primary, #1769aa);border-bottom:1px solid var(--zg-border-soft, #e5e7eb);box-sizing:border-box;font-size:14px;line-height:1.35;text-align:center}.dashboard-actions-row{display:flex;justify-content:flex-end;margin-top:14px}.dashboard-highlight-grid{display:grid;gap:16px}.ticket-list-page,.ticket-detail-page{gap:14px}.portal-ticket-card,.portal-history-card{display:grid;gap:8px}.reports-hero{min-height:220px}.support-queue-dashboard{display:flex;flex-direction:column;gap:12px}[data-queue-popup=true] .queue-popup-action,[data-critical-queue-popup=true] .queue-popup-action{min-height:38px;border-radius:10px;padding:8px 14px;font-weight:800;box-shadow:none!important}[data-queue-popup=true] .queue-popup-action-secondary,[data-critical-queue-popup=true] .queue-popup-action-secondary{background:#fff!important;background-color:#fff!important;color:#16335b!important;border:1px solid #cbd5e1!important}[data-queue-popup=true] .queue-popup-action-danger,[data-critical-queue-popup=true] .queue-popup-action-danger{background:#dc2626!important;background-color:#dc2626!important;color:#fff!important;border:1px solid #dc2626!important}[data-queue-popup=true] .queue-popup-action:disabled,[data-critical-queue-popup=true] .queue-popup-action:disabled{opacity:.65;cursor:not-allowed}.voice-user-card{width:100%}.settings-page{gap:18px}.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.settings-card{background:#fff;border:1px solid var(--panel-border, #e3ebf6);border-radius:22px;padding:22px;display:flex;flex-direction:column;gap:18px}.settings-card-header{display:flex;justify-content:space-between;gap:18px;align-items:flex-start}.settings-card-header h2{margin:4px 0 8px;color:var(--text-dark, #16324f);font-size:1.35rem}.settings-card-header p{margin:0;color:#64748b;line-height:1.45}.settings-kicker{display:inline-flex;align-items:center;color:#2b579a;font-size:.78rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.settings-flag-preview{min-width:64px;width:64px;height:64px;border-radius:20px;background:#f8fbff;border:1px solid #dbe7f5;display:inline-flex;align-items:center;justify-content:center;flex-direction:column;gap:2px}.settings-flag-preview span{font-size:1.7rem;line-height:1}.settings-flag-preview strong{color:#16324f;font-size:.78rem;letter-spacing:.04em}.settings-field{display:grid;gap:8px}.settings-field>span{font-weight:700;color:#334155}.country-language-selector{position:relative;width:100%}.country-language-trigger{width:100%;min-height:50px;background:#fff!important;color:#16324f!important;border:1px solid #c7d6ea!important;box-shadow:none!important;border-radius:14px;display:flex;align-items:center;justify-content:space-between;gap:14px;text-align:left}.country-language-trigger:disabled{opacity:.7;cursor:not-allowed}.country-language-trigger-main,.country-language-option{display:flex;align-items:center;gap:12px;min-width:0}.country-language-flag-img,.country-language-flag-fallback{width:42px;min-width:42px;height:28px;border-radius:4px;object-fit:cover;display:inline-flex;align-items:center;justify-content:center;box-shadow:0 0 0 1px #0f172a14;background:#f8fafc}.country-language-flag-fallback{color:#16324f;font-size:.78rem;font-weight:800;letter-spacing:.04em}.country-language-copy{display:grid;gap:2px;min-width:0}.country-language-copy strong,.country-language-copy small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.country-language-copy strong{color:#16324f;font-size:.98rem}.country-language-copy small{color:#64748b;font-size:.8rem}.country-language-chevron{color:#64748b;font-size:.9rem;flex:0 0 auto}.country-language-popover{position:absolute;top:calc(100% + 8px);left:0;right:0;z-index:80;background:#fff;border:1px solid #c7d6ea;border-radius:18px;box-shadow:0 18px 42px #0f172a29;overflow:hidden}.country-language-search-wrap{padding:12px;border-bottom:1px solid #e3ebf6;background:#f8fbff}.country-language-search{width:100%;min-height:42px;border-radius:12px}.country-language-list{max-height:360px;overflow-y:auto;padding:8px;display:grid;gap:4px}.country-language-option{width:100%;min-height:56px;background:#fff!important;color:#16324f!important;border:1px solid transparent!important;box-shadow:none!important;border-radius:12px;justify-content:flex-start;padding:9px 12px}.country-language-option .country-language-copy{flex:1 1 auto}.country-language-code{margin-left:auto;color:#16324f;font-size:.8rem;font-weight:800;letter-spacing:.05em}.country-language-option:hover,.country-language-option.active{background:#eef5ff!important;border-color:#c7d6ea!important}.country-language-empty{padding:18px;color:#64748b;text-align:center}.settings-language-summary{border:1px solid #dbe7f5;background:#f8fbff;border-radius:18px;padding:14px;display:flex;align-items:center;gap:12px}.settings-language-summary strong{font-size:1.8rem}.settings-language-summary span{display:block;color:#0f172a;font-weight:800}.settings-language-summary small{display:block;color:#64748b;margin-top:3px}.settings-font-options{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.settings-font-option{min-height:92px;background:#fff!important;color:#16324f!important;border:1px solid #dbe7f5!important;box-shadow:none!important;display:flex;flex-direction:column;gap:8px;align-items:center;justify-content:center;text-align:center}.settings-font-option.active{border-color:#2b579a!important;background:#eef5ff!important;box-shadow:inset 0 0 0 1px #2b579a!important}.settings-font-option strong{color:#16324f;line-height:1}.settings-font-option span{color:#475569;font-weight:700;font-size:.82rem}.settings-font-pequena strong,.settings-font-preview-text.settings-font-pequena{font-size:.9rem}.settings-font-normal strong,.settings-font-preview-text.settings-font-normal{font-size:1.05rem}.settings-font-grande strong,.settings-font-preview-text.settings-font-grande{font-size:1.28rem}.settings-font-extra-grande strong,.settings-font-preview-text.settings-font-extra-grande{font-size:1.55rem}.settings-font-preview{border:1px solid #dbe7f5;background:#f8fbff;border-radius:18px;padding:14px}.settings-font-preview span{display:block;color:#64748b;font-size:.8rem;font-weight:800;text-transform:uppercase;letter-spacing:.06em;margin-bottom:8px}.settings-font-preview p{margin:0;color:#16324f;line-height:1.45}.settings-actions{display:flex;justify-content:flex-end;margin-top:auto}.settings-actions button:disabled{opacity:.7;cursor:not-allowed}@media(max-width:1100px){.settings-grid{grid-template-columns:1fr}}@media(max-width:720px){.settings-card-header{flex-direction:column}.settings-font-options{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:480px){.settings-font-options{grid-template-columns:1fr}}.settings-flag-preview .country-language-flag-img,.settings-flag-preview .country-language-flag-fallback{width:38px;min-width:38px;height:26px}.settings-font-preview-text{transition:font-size .15s ease}.inline-row,.ticket-header-badges{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.between{justify-content:space-between}.grid-span-full{grid-column:1 / -1}.muted-text,.helper-text{color:var(--zg-muted, #64748b)}.stack-gap{display:flex;flex-direction:column;gap:10px}